Template pack · Financial services
SACCO & chama
- 21
- capabilities set up
- 24
- accounts & items set up
- 15
- roles, boards & fields set up
- 11
- automation rules set up
What it carries a record through
- 1Application
- 2Approved member
- 3Shares & monthly deposits
- 4Loan application
- 5Appraisal & guarantors
- 6Committee approval
- 7Disbursement
- 8Repayments
- 9Arrears & provisioning
- 10Statement
What your trade expects, and where it lives here
Built to the standard of the best systems in this trade
Members
Membership pipeline
Applicants move from application through KYC and committee approval to active member, with the registration fee tracked.
CRM
Member register
Member number, national ID, KRA PIN, phone, next of kin, employer or payroll number and joining date on one record per member.
CRM
Member statement
Everything a member was billed and has paid — deposits, shares, fees, fines — printable on the society's letterhead with the balance.
Sales
Contributions & savings
Deposits and shares posted correctly
Monthly deposits credit a members'-deposits liability and share purchases credit share capital — never revenue — because each contribution item carries its own ledger account.
Sales
Monthly contribution runs
Standing contributions raise themselves every month as recurring invoices, one per member.
Sales
M-Pesa, bank and cash receipts
Paybill, bank and cash receipts are allocated to what the member owes, each with its reference and a numbered receipt.
Sales
Arrears and reminders
Members behind on contributions or repayments are listed by age, and get an SMS the day an item goes late.
Finance
Fines, welfare and merry-go-round
Chama items — fines, welfare, merry-go-round — are billed the same way and post to their own accounts.
Sales
Loans
Loan products
Flat or reducing balance, equal instalments or equal principal, limits, fees, insurance, penalties, grace days and the number of guarantors — set once per product.
Loans & Savings
Live repayment schedule
Every instalment is shown before the application is saved, and it is exactly what gets posted.
Loans & Savings
Eligibility and guarantors
The multiple of deposits, accepted guarantors, existing arrears and product limits are checked at approval; an administrator can override only with a written reason.
Loans & Savings
Four-eyes approval
Whoever captured an application cannot approve it, and a member cannot guarantee their own loan.
Loans & Savings
Disbursement posting
The loan lands on the member's ledger account with processing fees and insurance deducted upfront, and the schedule starts from the first due date.
Loans & Savings
Repayment allocation
Each repayment is split penalty first, then interest, then principal, oldest instalment first, with the M-Pesa code kept; the last shilling closes the loan and releases the guarantors.
Loans & Savings
Arrears classes and provisioning
One refresh ages every loan into performing, watch, substandard, doubtful or loss, accrues penalties and shows the provision required against what is booked.
Loans & Savings
Loan statements and offer letters
Printed on the society's letterhead with the schedule, repayments and guarantors.
Loans & Savings
Governance & books
Society chart of accounts
Share capital, members' deposits, loans to members, interest receivable, loan-loss provision, dividends and interest payable to members.
Finance
Committee roles
Treasurer, credit officer, teller and a read-only supervisory committee login.
Settings
Meetings and AGM board
Meeting dates, resolutions and actions with owners, from monthly committee sittings to the AGM.
Projects
Bank and M-Pesa reconciliation
The paybill and bank accounts reconciled line by line against their statements.
Finance
Audit trail
Who changed what and when, on every record — for the supervisory committee and the auditor.
Settings
Before you log in
What is already there on day one
It calls things
- customer Member
- product Contribution item
Documents numbered
APP-0001
Apps switched on
- Assistant
- CRM
- Sales
- Loans & Savings
- Finance
- HR & Payroll
- Projects
- Reports
- Documents
- Automations
Enquiry pipeline6
- Membership application
- KYC & documents
- By-laws & fee schedule shared
- Committee approval
- Active member
- Declined / withdrew
Contribution items that post to the right account6
- Monthly deposit contribution→ Members' Deposits
- Share capital→ Members' Share Capital
- Registration fee→ Registration & Entrance Fees
- Welfare contribution→ Welfare & Benevolent Fund
- Merry-go-round contribution→ Merry-go-round Pool
- Fine→ Fines & Penalties
Seeded without prices — you set your own rates.
Catalogue structure9
- Contributions — Monthly deposits · Share capital · Registration fee · Welfare & benevolent
- Chama items — Merry-go-round · Fines · Investment contributions
Ledger accounts added to the Kenyan chart18
- 1270Loans to Members
- 1275Interest Receivable on Loans
- 1280Loan Loss Provision
- 1290Investments & Fixed Deposits
- 2480Members' Deposits
- 2485Members' Withdrawable Savings
- 2490Dividends & Interest Payable to Members
- 2495Welfare & Benevolent Fund
- 2496Merry-go-round Pool
- 3110Members' Share Capital
- 3240Statutory Reserve
- 4310Interest on Loans
- 4320Loan Processing & Insurance Fees
- 4330Registration & Entrance Fees
- 4340Fines & Penalties
- 4350Investment Income
- 6955Loan Loss Provision Expense
- 6975AGM, Committee & Education Expenses
Roles, ready to hand out4
- Treasurer / accountantReceipts, contribution runs, loan disbursements and repayments, provisioning, reconciliation and the society's books.
- Credit officerLoan applications, appraisals, guarantors, repayments and the arrears chase. Cannot approve what they captured.
- Teller / member servicesRegisters members and posts their receipts; sees a member's loan balance. No journals, no reports.
- Supervisory committee (read-only)Reads every record and report. Changes nothing.
On top of Owner, Administrator, Manager, Staff and Viewer.
Board: Meetings & AGM
Committee sittings, the AGM, resolutions and the actions that came out of them — each with an owner and a date.
- Planned
- In progress
- Done
- Overdue
Columns: Owner · Due · Type · Minutes / notes
Fields your trade needs on the record10
- Member record
- Member number · Date joined · Employer / group · Payroll / check-off number · Next of kin · Next of kin phone · Agreed monthly contribution (KES) · Membership status
- Enquiry
- Introduced by (member no.) · ID & KRA PIN verified
Automation rules11
- Follow up a new enquiry within a dayOn
- Turn a won lead into a quotationOn
- Text the invoice when it is issuedReady
- SMS reminder on the first day lateReady
- Thank the customer for payingReady
- Tell the owner when money landsOn
- Review every voided invoiceOn
- Flag a write-off to the accountantOn
- Approve staff expense claimsOn
- Put arrears on the credit officer's listOn
- Onboard a new memberOn
Internal alerts and tasks start switched on. Anything that messages your customers waits until you have connected SMS or WhatsApp and read the wording.
Units, price lists, stores, departments
- Units added
- Share
- Departments
- Credit · Member Services
Wording on your documents
- invoice
- Pay through the society's M-Pesa Paybill using your member number as the account, or to the society's bank account. Officials do not receive cash. Contributions and repayments are due by the date shown; late repayments attract the penalty in the by-laws.
- receipt
- Thank you. Deposits and shares are governed by the society's by-laws.
- statement
- Report any discrepancy to the treasurer within 14 days of this statement.
A starting point — every word is editable under Settings → Print templates.
The numbers this trade runs on
Reports that are already wired
Arrears ageing
Unpaid contributions and fees at 30, 60 and 90+ days.
Members' deposits and share capital
What the society owes its members and what they own, from the balance sheet.
Loan book and portfolio at risk
Principal outstanding, the share more than 30 days late, and what was disbursed and collected this month.
Arrears by class and provision required
Every loan aged into performing, watch, substandard, doubtful or loss, with the provision required against what is booked.
Member positions
Each member's deposits, shares, loan balance, guaranteed exposure and borrowing headroom.
Collections by channel
M-Pesa against bank against cash, week by week.
Contributions by member
Billed, paid and outstanding per member.
Income by source
Loan interest against fees against fines, from item sales.
Surplus for the year
Income less expenses — what dividends and interest on deposits are declared from.
Start with the SACCO & chama pack.
First month free · no card needed · everything above is there when you log in.