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Template pack · Financial services

SACCO & chama

21
capabilities set up
24
accounts & items set up
15
roles, boards & fields set up
11
automation rules set up

What it carries a record through

  1. 1Application
  2. 2Approved member
  3. 3Shares & monthly deposits
  4. 4Loan application
  5. 5Appraisal & guarantors
  6. 6Committee approval
  7. 7Disbursement
  8. 8Repayments
  9. 9Arrears & provisioning
  10. 10Statement

What your trade expects, and where it lives here

Built to the standard of the best systems in this trade

Members

  • Membership pipeline

    Applicants move from application through KYC and committee approval to active member, with the registration fee tracked.

    CRM

  • Member register

    Member number, national ID, KRA PIN, phone, next of kin, employer or payroll number and joining date on one record per member.

    CRM

  • Member statement

    Everything a member was billed and has paid — deposits, shares, fees, fines — printable on the society's letterhead with the balance.

    Sales

Contributions & savings

  • Deposits and shares posted correctly

    Monthly deposits credit a members'-deposits liability and share purchases credit share capital — never revenue — because each contribution item carries its own ledger account.

    Sales

  • Monthly contribution runs

    Standing contributions raise themselves every month as recurring invoices, one per member.

    Sales

  • M-Pesa, bank and cash receipts

    Paybill, bank and cash receipts are allocated to what the member owes, each with its reference and a numbered receipt.

    Sales

  • Arrears and reminders

    Members behind on contributions or repayments are listed by age, and get an SMS the day an item goes late.

    Finance

  • Fines, welfare and merry-go-round

    Chama items — fines, welfare, merry-go-round — are billed the same way and post to their own accounts.

    Sales

Loans

  • Loan products

    Flat or reducing balance, equal instalments or equal principal, limits, fees, insurance, penalties, grace days and the number of guarantors — set once per product.

    Loans & Savings

  • Live repayment schedule

    Every instalment is shown before the application is saved, and it is exactly what gets posted.

    Loans & Savings

  • Eligibility and guarantors

    The multiple of deposits, accepted guarantors, existing arrears and product limits are checked at approval; an administrator can override only with a written reason.

    Loans & Savings

  • Four-eyes approval

    Whoever captured an application cannot approve it, and a member cannot guarantee their own loan.

    Loans & Savings

  • Disbursement posting

    The loan lands on the member's ledger account with processing fees and insurance deducted upfront, and the schedule starts from the first due date.

    Loans & Savings

  • Repayment allocation

    Each repayment is split penalty first, then interest, then principal, oldest instalment first, with the M-Pesa code kept; the last shilling closes the loan and releases the guarantors.

    Loans & Savings

  • Arrears classes and provisioning

    One refresh ages every loan into performing, watch, substandard, doubtful or loss, accrues penalties and shows the provision required against what is booked.

    Loans & Savings

  • Loan statements and offer letters

    Printed on the society's letterhead with the schedule, repayments and guarantors.

    Loans & Savings

Governance & books

  • Society chart of accounts

    Share capital, members' deposits, loans to members, interest receivable, loan-loss provision, dividends and interest payable to members.

    Finance

  • Committee roles

    Treasurer, credit officer, teller and a read-only supervisory committee login.

    Settings

  • Meetings and AGM board

    Meeting dates, resolutions and actions with owners, from monthly committee sittings to the AGM.

    Projects

  • Bank and M-Pesa reconciliation

    The paybill and bank accounts reconciled line by line against their statements.

    Finance

  • Audit trail

    Who changed what and when, on every record — for the supervisory committee and the auditor.

    Settings

Before you log in

What is already there on day one

It calls things

  • customer Member
  • product Contribution item

Documents numbered

  • APP-0001

Apps switched on

  • Assistant
  • CRM
  • Sales
  • Loans & Savings
  • Finance
  • HR & Payroll
  • Projects
  • Reports
  • Documents
  • Automations

Enquiry pipeline6

  1. Membership application
  2. KYC & documents
  3. By-laws & fee schedule shared
  4. Committee approval
  5. Active member
  6. Declined / withdrew

Contribution items that post to the right account6

  • Monthly deposit contribution→ Members' Deposits
  • Share capital→ Members' Share Capital
  • Registration fee→ Registration & Entrance Fees
  • Welfare contribution→ Welfare & Benevolent Fund
  • Merry-go-round contribution→ Merry-go-round Pool
  • Fine→ Fines & Penalties

Seeded without prices — you set your own rates.

Catalogue structure9

  • Contributions — Monthly deposits · Share capital · Registration fee · Welfare & benevolent
  • Chama items — Merry-go-round · Fines · Investment contributions

Ledger accounts added to the Kenyan chart18

  • 1270Loans to Members
  • 1275Interest Receivable on Loans
  • 1280Loan Loss Provision
  • 1290Investments & Fixed Deposits
  • 2480Members' Deposits
  • 2485Members' Withdrawable Savings
  • 2490Dividends & Interest Payable to Members
  • 2495Welfare & Benevolent Fund
  • 2496Merry-go-round Pool
  • 3110Members' Share Capital
  • 3240Statutory Reserve
  • 4310Interest on Loans
  • 4320Loan Processing & Insurance Fees
  • 4330Registration & Entrance Fees
  • 4340Fines & Penalties
  • 4350Investment Income
  • 6955Loan Loss Provision Expense
  • 6975AGM, Committee & Education Expenses

Roles, ready to hand out4

  • Treasurer / accountantReceipts, contribution runs, loan disbursements and repayments, provisioning, reconciliation and the society's books.
  • Credit officerLoan applications, appraisals, guarantors, repayments and the arrears chase. Cannot approve what they captured.
  • Teller / member servicesRegisters members and posts their receipts; sees a member's loan balance. No journals, no reports.
  • Supervisory committee (read-only)Reads every record and report. Changes nothing.

On top of Owner, Administrator, Manager, Staff and Viewer.

Board: Meetings & AGM

Committee sittings, the AGM, resolutions and the actions that came out of them — each with an owner and a date.

  • Planned
  • In progress
  • Done
  • Overdue

Columns: Owner · Due · Type · Minutes / notes

Fields your trade needs on the record10

Member record
Member number · Date joined · Employer / group · Payroll / check-off number · Next of kin · Next of kin phone · Agreed monthly contribution (KES) · Membership status
Enquiry
Introduced by (member no.) · ID & KRA PIN verified

Automation rules11

  • Follow up a new enquiry within a dayOn
  • Turn a won lead into a quotationOn
  • Text the invoice when it is issuedReady
  • SMS reminder on the first day lateReady
  • Thank the customer for payingReady
  • Tell the owner when money landsOn
  • Review every voided invoiceOn
  • Flag a write-off to the accountantOn
  • Approve staff expense claimsOn
  • Put arrears on the credit officer's listOn
  • Onboard a new memberOn

Internal alerts and tasks start switched on. Anything that messages your customers waits until you have connected SMS or WhatsApp and read the wording.

Units, price lists, stores, departments

Units added
Share
Departments
Credit · Member Services

Wording on your documents

invoice
Pay through the society's M-Pesa Paybill using your member number as the account, or to the society's bank account. Officials do not receive cash. Contributions and repayments are due by the date shown; late repayments attract the penalty in the by-laws.
receipt
Thank you. Deposits and shares are governed by the society's by-laws.
statement
Report any discrepancy to the treasurer within 14 days of this statement.

A starting point — every word is editable under Settings → Print templates.

The numbers this trade runs on

Reports that are already wired

  • Arrears ageing

    Unpaid contributions and fees at 30, 60 and 90+ days.

  • Members' deposits and share capital

    What the society owes its members and what they own, from the balance sheet.

  • Loan book and portfolio at risk

    Principal outstanding, the share more than 30 days late, and what was disbursed and collected this month.

  • Arrears by class and provision required

    Every loan aged into performing, watch, substandard, doubtful or loss, with the provision required against what is booked.

  • Member positions

    Each member's deposits, shares, loan balance, guaranteed exposure and borrowing headroom.

  • Collections by channel

    M-Pesa against bank against cash, week by week.

  • Contributions by member

    Billed, paid and outstanding per member.

  • Income by source

    Loan interest against fees against fines, from item sales.

  • Surplus for the year

    Income less expenses — what dividends and interest on deposits are declared from.

Start with the SACCO & chama pack.

First month free · no card needed.